Task Scheduling for Multiprocessor Systems Using Queuing Theory

This research focuses on comparing different multi-processor task scheduling algorithms. Each algorithm has been simulated using one of queuing theory models in Operations Research (OR) science to evaluate its behavior and efficiency. The comparison includes an analysis of the behavior of central processing unit (CPU) when receiving number of jobs at four random job duration patterns that are; (random, ascending, descending, and volatile low-high). Microsoft Excel 2010 was used to form the data of each case, and the result shows convergence and divergence among the studied algorithms at different patterns. Also it has been found that the Fleischer algorithm is very efficient in enhancing and minimizing the waiting duration for each job at the total job queue of the CPU. Keywords: Operations Research, Queuing Theory, Multiprocessor, Scheduling Algorithms, Simulation

Customer relationship management for Universiti Teknologi Malaysia (UTM): housing services

Customer Relationship Management (CRM) is one of the most popular business strategies that have been adopted among researchers, companies, institutions and organizations nowadays. CRM is responsible for organizational success in different sectors as it increases service efficiency and helps companies to sustain a good relationship with customers through increasing their satisfaction, retention and loyalty. Universiti Teknologi Malaysia (UTM) hostels are an ideal example of the organization that can take the full benefit of CRM as they face great challenge in providing housing services to students. This paper is set out to discuss how CRM could help UTM hostels management to obtain a clear view of their students and better satisfying their needs through development of a standard framework for implementing CRM in UTM hostels that can add more effectiveness to the entire process. The data for the study was drawn using qualitative approach which is carried out through conducting an interview with the top management staff of UTM hostels. The findings derived from the data analysis coupled with the theories obtained during the literature review assisted in formulating the proposed KCRM strategy framework for UTM hostels. The result shows that the proposed KCRM framework can indeed help UTM hostels management to improve the work efficiency by developing good student relationship and providing good quality services

Pre-implementation Phase of Adopting CRM Strategy: Evidence from Swedish Specialist Hospital in Iraq

Customer relationship management (CRM) has the possibility of accomplishing growth and success for companies in today’s environment of widespread competition and speedy technological advancement. It is believed to impact positively on organizations’ success at different sectors. Swedish hospital is an ideal example of an organization that can enjoy full impact of CRM as it is an emerging hospital operating in Erbil competitive market. This study is set out to help Swedish hospital management to obtain a clear view of their customers and better satisfying their needs through developing a standard framework for implementing CRM. The study went through phases starting from reviewing the related literature to identify the elements of CRM and investigate its implantation models. The data for the study was drawn using qualitative approach which is carried out through conducting an interview with the top management staff of Swedish hospital. The findings derived from the interview interpretation coupled with the theories obtained from the literature assisted in formulating the new proposed CRM strategy framework, which can indeed help in developing a good customer relationship and providing good quality services. Keywords: Customer Relationship Management (CRM); IDIC Process Model; CRM Implementation